Refund Policy
Effective Date: July 28, 2026
Thank you for shopping at Theneedohs.shop.
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order if:
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The item is defective or damaged upon arrival.
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You received the wrong item.
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The item is unused, in its original condition, and in the original packaging.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are generally not eligible for return:
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Products that have been used or damaged by the customer.
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Products without original packaging.
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Items returned after the 30-day return period.
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Products damaged due to improper use or handling.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
After verification, we will arrange an appropriate solution, which may include a replacement, refund, or other suitable resolution.
4. Return Process
Before returning any item, please contact our customer support team for return authorization.
Returns sent without prior authorization may experience delays or may not be accepted.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
6. Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to:
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Our shipping error
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A defective product
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An incorrect item sent by us
Customers are responsible for return shipping costs unless otherwise required by applicable law.
7. Order Cancellation
Orders may be canceled before they are shipped.
If your order has already been shipped, it cannot be canceled. You may request a return after receiving the package in accordance with this policy.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Company Name
Wuhan Suiliangbu Trading Co., Ltd.
Website
http://theneedohs.shop/
Email
leiyang7271@163.com
Business Address
Room 1053, Area A, No. 19, Building 27, Xin Community, Shanjiedao, Caidian District, Wuhan, Hubei Province, China